The standard delay to get a reply to your feedback is 1 or 2 days (Monday to Friday). During peak period (like Christmas, release of major new product it can take up to 5 days).
You DO NOT need to send multiple e-mail, you will get a confirmation that we have received your email, and we answer every request.

Before you write us, check the FAQ below, you might find an immediate answer to your question.

Q. I'm am not able to program my XBIT, and the seal is broken.
A. The new X-B.I.T V1.5 requires the V1.5 software applications, it will not work with 1.0 apps. DMS now pre-tested each XBIT with a Linux BIOS before shipment. To do so they must break the seal on the XBIT.

Q. My product doesn't work.
A. Many of the products we sell are complex to install, yet have very low defective rate. If your product appears not to work, it is most likely a problem of installation. Please refer to the product official website or to support forum for assistance. A list of useful website can be found below.

Q.Where can I find diagrams/instructions
A. If the information you are looking for (diagrams, instructions etc.) can not be found on the product page on our shop, please refer to the product official website. A list of web site for product manufacturers can be found below.

OFFICIAL PRODUCT WEBSITE:

Team Xodus for Xeniums
Team DMS for the XBIT and DMS4 / EZI products
Team SmartXX for the SmartXX.
Team Xecuter for Xecuter products
SwapMagic3 for the SwapMagic disc and/or the Slide Card.
Duo Team for DuoX2 chips.
The Matrix Team for the Matrix MX4 and Infinity.
Team X-Tender for the X-Tender.
Ghost Team for the Ghost 2.
Spiderchip Team for the Spiderchip.

USEFUL RESOURCE SITE:

www.xbox-scene.com : Xbox-scene and its forums, for all Xbox related product/question.
www.ps2nfo.com : PS2ownz/nfo and its forums, for all Playstation 2 and GameCube related product/question.
forum.divineo.com : Divineo support forums.

If your chip still doesn't work after all theses troubleshooting, don't worry, we have a full warranty on all our products

Q. I sent a email for support and I didn't got any answer.
A. Please wait two (2) business days (ex: if you send a email late thursday, wait until late monday). If after this delay you didn't got any answer, please send a second email, but use another email address because sometimes misconfigured spam filter are blocking our reply.